Return Policy
Effective Date: 9/19/2023
Welcome to Humble Savage Clothing Brand! We value your satisfaction and want to ensure you have a smooth shopping experience. This Return Policy outlines our guidelines for returns and exchanges when you purchase our products fulfilled through Printful.
2. Eligibility for Returns and Exchanges
We accept returns and exchanges for items that meet the following criteria:
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Condition: The item must be in new, unworn, and unused condition, with all original tags and packaging.
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Timing: You must initiate the return or exchange within 30 days of receiving the product.
3. Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
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Customized Products: Items that have been customized or personalized with specific designs or text unless they arrive damaged or defective.
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Clearance or Final Sale Items: Any items marked as clearance or final sale cannot be returned or exchanged.
4. Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Contact our customer support team at ebentowing@gmail.com within 30 days of receiving your order to request a Return Authorization (RA) number.
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Provide your order number, a detailed description of the issue, and clear photos if the item arrived damaged or defective.
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Our customer support team will review your request and provide you with instructions on how to return or exchange the item.
5. Return Shipping
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You are responsible for the cost of return shipping unless the item arrived damaged or defective. In such cases, we will provide a prepaid return label.
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We recommend using a trackable shipping method to ensure your return is received successfully.
6. Refunds and Exchanges
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Once we receive and inspect the returned item, we will process your refund or exchange.
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Refunds will be issued to the original payment method, and you will receive an email notification once the refund is processed.
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Exchanges will be shipped once the returned item is received and inspected.
7. Shipping Errors and Defective Items
If you receive the wrong item or if the product is defective, please contact our customer support team within 30 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund if necessary.
8. Contact Us
If you have any questions or need further assistance, please contact our customer support team at ebentowing@gmail.com. We are here to help!